Welcome To GujjuService.com

Terms & Conditions

Read following Terms & Conditions carefully before using our website.

If you wish to book a Technician/Private Repair Professional via our website www.gujjuservice.com, or by calling in at +91-7043161616, you must agree to the terms below as the exclusive basis. If you do not agree to any of the terms, do not book a Private Repair Professional/Technician via this website. If you are booking on behalf of someone else, you are representing that you have their authorization to accept these terms and conditions on their behalf.

 

1. General T&C

You/User(s) – acting as a customer, registering a new booking/case with the company.

Company – The Company hereby referred to as gujjuservice.com connects you with Professional and Genuine local service providers at your place.

Booking– effected via the registration with the website for availing / booking of the technician / repair professional for availing the services. Bookings can be made for single services or split/multiple repair services.

 

2. Services

a) The Company provides technology based services for providing home solutions in Ahmedabad such as repairing / services of home products to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals (“the Service Provider”). All the Services provided by the Company to you by means of your use of the registration on website of the Company are hereinafter referred to as the “Service.”

b) The entire Booking request as may be directed by the customer shall be forward to the concerned repair professional/service provider by the Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by the Company for the ease of both the parties to perform or exercise their rights & obligations.

c) In case, the Service Provider accepts the booking request made by you with the Company, your information is sent to the Service provider including your name, contact number etc.

d) Company shall endeavor reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.

e) It is pertinent to mention here that, the Company itself does not own / regulate the Service providers and neither there exist any employer / employee relation between them. It is the Service Provider who shall render the required services to you as per the relevant information submitted with the company while registering with the company. The provision of the services to be rendered by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement, in any manner whatsoever. Acceptance of booking request by the Company and the Service Provider does not reach your service location or decide not to render services, in that case / event the Company shall not be held liable to you in any manner whatsoever and neither the Customer is under obligation to make any payment in lieu thereof.

f) You hereby certify and confirm that the relevant information you provide to the Company while registering your request or creation of account is accurate and complete in all respect as may be demanded by the Company in the application form. The Company is entitled to an all-time verify the information that you have provided. The Company shall not be liable if you do not visit the appropriate web portal or dial-in the correct call center number. The Company reserves the right to discontinue or introduce any of the modes of booking Service Provider.

g) Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the defect in Service or credibility of the Service Provider and any theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.

h) You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.

i) You will compensate and defend the company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

j) Please note that we are not responsible for the behavior, actions or inactions, accuracy, efficiency of Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not us in any manner whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the said service.

 

3. Advance and Payments

a) Servicemen sent by Gujju Service are independent professionals, and Gujju Service takes no responsibility for money paid to them without informing Gujju Service.

b) Payments should always be made in the mode as requested/described by Gujju Service call centre, cash, cheque or online, otherwise Gujju Service has no control over the loss or theft of money.

c) Follow ups or confirmation for work carried out by the servicemen should only be communicated at the call centre number of Gujju Service, in order to avoid any loss of time and money. Gujju Service shall not be responsible for any call booked directly by the customer with the serviceman, as in such cases Gujju Service has no control or responsibility.

d) Gujju Service takes complete responsibility and accountability for the services rendered directly thorough Gujju Service. In case of any large value work /contractual work, to avoid any loss of pay, the payment should be made directly to Gujju Service employee or by means of online payment ,Cheque or DD issued in the name of Gujju Service against which Gujju Service shall issue an invoice, after levying/deducting appropriate applicable taxes.

e) For all the work carried out by the servicemen Invoice/Bill shall be given/issued by the servicemen, the invoice/bill may carry the Gujju Service logo depicting that the serviceman is an Gujju Service affiliate. If customer required an invoice via Gujju Service then the same can be provided however appropriate taxes will be applicable.

f) In case the authorized technician reaches the address of customer and the house is locked, or the customer cancels the call. It would be essential for the customer to re-logged the service request.

g) Gujju Service holds the right to cancel any call at any time due to any external/internal reasons.

 

4. User Accounts

Gujju Service reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.

 

5. Intellectual Property Rights (Trademarks And Copyrights)

1. The Company is the sole owner of all the rights to the web site or any other digital media and its contents mentioned on the website. The content means its design, layout, text, images, graphics, sounds, video, etc. the website or any other digital media content embody trade secrets and intellectual property rights protected under applicable laws. All titles, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates, agents, authorized representatives as the case may be.

2. All rights not otherwise claimed under this Terms and Conditions or by the Company are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

 

6. Liability

1. The information, recommendations provided to you on or through the Website is for general information purposes only and does not constitute any advice. The Company will reasonably keep the Website and its contents correct and up to date but does not guarantee that (the contents of) the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate in all means.

2. The Company shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

3. The quality of the services requested through the use of the Application or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. The Company under no circumstance accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Service Provider. Any complaints about the services provided by the Service Provider should therefore be submitted to the Service Provider.

 

7. Indemnification

By accepting these User Terms, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Application, or (c) your use or misuse of the Website.

 

8. Notice

The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company’s account information, or by written communication sent by regular mail to your address on record in Company’s account information.

 

9. Excusable Delays (Force Majeure)

Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.

 

10. Refund/Cancelation Policy

We work to provide the most hassle-free return experience. You are covered and your money safe. Returning of money can be done from maximum duration of upto 30 Days from the plan has been started. If the plan is cancelled after 30 days than return/refund can not be possibly done.

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Gujju Service and while we endeavor to keep the information up to date and correct.